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Welcome to our Customer
Service page.
Please email us for any
problems or other items you would like to see us offer.
We are customer service friendly and are eager to make
your shopping experience at K9Mate a pleasant one.
Email us for quality
customer service at
CustServ@k9mate.com.
or Contact 847-590-5661 for
phone support.
Return Policy
• Returns:
You must return all merchandise unused within 30 days of
receipt. All items must be in original packaging
including instruction book , warranty cards, etc. A 20%
or $5.00 re-stocking fee ( whichever is greater) will be
applied. All Shipping is non-refundable (unless due to
damage)
For your assurance that returned
merchandise is received at K9Mate.com
safely, we suggest you send returns via
U.S. postal service, UPS, or Fed Ex with
insured delivery. All return shipping
charges are paid by the customer. Please
e-mail us at
returns@k9mate.com to let us know of
your intent to return an item(s) in
order to insure that your return can be
processed correctly. We will issue a
Return Authorization number with address
information by return e-mail.
NON-RETURNABLE ITEMS K9Mate.com
is always concerned about your
satisfaction. However, we regret that
dog apparel, personalized items, books
and videos cannot be returned to us
unless there is a defect in workmanship
in which case we will replace with an
identical product.
SHOULD A MISTAKE OCCUR
We make every attempt to avoid errors in
the processing of your order, but
sometimes mistakes happen. When one does
occur, please allow us to correct it.
Thank you for shopping k9mate.com! |
